Account Manager
Reports to: Vice President of Client Services
Salary range: $85,000 - $100,000 CAD
Overview
At PFM, we make the behind-the-scenes magic happen, creating and managing
digital publishing workflows so social media teams can focus on what they do
best: being strategic and creative.
As an Account Manager, you'll be the go-to person for our clients and the glue
that keeps everything moving. From managing day-to-day publishing operations
to building strong client relationships, you'll keep projects on track, tackle
challenges head-on, and make sure the little details never get missed.
If you’re an experienced Account Manager with extensive social media
management experience who has led a content operations team independently,
takes initiative, anticipates needs before they arise, and is excited to support the
client experience from start to finish, this is the role for you.
Key Responsibilities
Client and Internal Team Coordination
● Act as the primary point of contact for clients on day-to-day matters,
ensuring a consistent approach to multi-channel conversations.
● Help translate client feedback into a clear direction for the content
operations team.
● Maintain up-to-date documentation, notes, and action items.
● Lead weekly internal meetings with the content operations team
(publishing organic social media content at scale for enterprise clients)
and the Vice President, Client Services, to review the upcoming week and
ensure that everything is on track for delivery.
● Provide weekly reports to the Vice President, Client Services, outlining
successes, wins, pain points, notable events, and other relevant
information.
● Lead check-in calls with the client to review the content calendar and to
discuss any action items or needs that may arise. This includes preparing
notes/agendas and sending follow-up communication.
Content Publishing and Delivery
● Work closely with the content operations team to ensure correct assets,
copy, and tags are received and scheduled accurately.
● Track content calendar deadlines and flag any risks to publishing timing.
● Support the planning and execution of campaigns, launches, inflection
points, and events.
● Stay up to date with the client’s tools and possess an in-depth
understanding of how to navigate them and troubleshoot issues as they
arise.
Quality Assurance
● Review content for accuracy, brand alignment, and technical specifications
across all platforms to ensure consistency and compliance.
● Monitor live posts for proper execution, proactively resolve issues as they
arise, and escalate any significant issues that require attention.
Insights and Optimization
● Work with the content operations team to track post performance and
surface high-level insights to inform future publishing strategies.
● Stay current on platform changes, emerging trends, and best practices to
ensure content remains relevant and effective.
● Provide the client with relevant insights and recommendations during
ongoing check-in meetings.
Education & Experience
● Bachelor's degree in Marketing, Communications, Public Relations,
Business, Digital Media, or a related field, or equivalent professional
experience.
● 5-8 years of relevant experience in account management, organic social
media management, digital marketing, client services, or a related role.
● Demonstrated experience managing multiple projects, deadlines, and
competing priorities while consistently delivering high-quality work.
● Proven track record of building and maintaining strong client relationships.
● Previous experience managing and leading a team, including coordinating
workloads and ensuring accountability.
● Hands-on experience publishing organic social media content for clients
across multiple platforms using social media management and scheduling
tools.
● Strong working knowledge of social media platforms, trends, best
practices, and performance insights.
● Demonstrated ability to troubleshoot publishing challenges, solve
problems independently, and implement effective solutions.
Why Work for PFM
● Work-life balance, for real, with a remote-first work environment.
● Time to recharge with a generous vacation package.
● A team that has your back. Work alongside collaborative, creative people
who genuinely care about each other and the work they do.
● Your voice matters. We're a small, growing team where your ideas are
heard, valued, and encouraged.
● Less red tape, more trust. We value autonomy, open communication, and
giving people the space to do their best work.
Who This Role is Not For
We believe finding the right fit goes both ways! We want you to love what you do,
so let's be upfront about what this role isn't.
● You're looking for a purely strategic role. You'll work closely with strategy
teams, but this role is focused on bringing those strategies to life through
seamless execution and publishing operations.
● You want to focus solely on content creation. While you'll work alongside
creative teams, this isn't a content creation role.
● Your experience is primarily in paid media or analytics. This role is rooted
in organic social media publishing, client relationships, and content
operations rather than paid campaigns or performance analysis.
● You're looking for a fully asynchronous role. While we're fully remote and
value work-life balance, collaboration is a big part of how we operate. Our
regular working hours are 9:30 AM to 5:30 PM ET, with occasional flexibility
needed to support client coverage when teammates are away. This may
mean temporarily adjusting your hours (e.g., 12 PM to 8 PM ET), but it
wouldn't be your regular schedule.
Please complete this form to get the process started.
CLOSING DATE: This posting will be open until the position is filled.