Account Manager​

Job Overview ​

 

At PFM, we create and manage digital publishing and content operations workflows that empower social media teams to be more strategic and creative. 

 

As an Account Manager at PFM, you will support the day-to-day social media publishing workflow and client relationships, embedding yourself in each client account to ensure their success. You will support client communication, fully understanding their objectives, proactively aligning PFM’s content operations services to deliver exceptional results, and ensuring that every deliverable and interaction is handled with clarity, quality, and care. You will be responsible for participating in and supporting client meetings, facilitating troubleshooting of challenges, and leading internal teams, with an eye toward building long-term trust and advancing our mission to foster a kinder, more creative digital world.

 

This role requires someone who thrives on taking initiative, solving problems before they arise, and confidently monitoring and supporting the day-to-day client interactions. If you’re an experienced Account Manager with extensive social media management experience who takes initiative, anticipates needs before they arise, and is excited to support the client experience from start to finish, this is the role for you.

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Key Responsibilities

 

Client and Internal Team Coordination

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• Act as the primary point of contact for clients on day-to-day matters, ensuring a consistent approach to multi-channel conversations. 

• Help translate client feedback into a clear direction for the content operations team. 

• Maintain up-to-date documentation, notes, and action items.

• Lead weekly internal meetings with the content operations team and the Director of Client Service to review the upcoming week and ensure that everything is on track for delivery.

• Provide weekly reports to the Director of Client Service, outlining successes, wins, pain points, notable events, and other relevant information. 

• Lead check-in calls with the client to review the content calendar and to discuss any action items or needs that may arise. This includes preparing notes/agendas and sending follow-up communication.

• Liaise with Product Managers (PMs) for a holistic understanding of upcoming content and deliverables.
   

Content Publishing and Delivery

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• Work closely with the content operations team to ensure correct assets, copy, and tags are received and scheduled accurately.

• Track content calendar deadlines and flag any risks to publishing timing.

• Support the planning and execution of campaigns, launches, inflection points, and events.

• Stay up to date with the client’s tools and possess an in-depth understanding of how to navigate them and troubleshoot issues as they arise. 

 

Quality Assurance

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• Review content for accuracy, brand alignment, and technical specifications across all platforms to ensure consistency and compliance.

• Undertakes a pre-post checklist including captioning, tagging, linking, formatting, and platform-specific nuances before publishing.

• Monitor live posts for proper execution, proactively resolve issues as they arise, and escalate any significant issues that require attention.

 

Insights and Optimization

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• Work with the content operations team to track post performance and surface high-level insights to inform future publishing strategies.

• Stay current on platform changes, emerging trends, and best practices to ensure content remains relevant and effective.

• Provide the client with relevant insights and recommendations during ongoing check-in meetings.

 

Education & Experience

   

• Bachelor's degree in Marketing, Communications, Public Relations, Business, Digital Media, or a related field, or equivalent professional experience.

• 5-8 years of experience in account management, organic social media management, digital marketing, client services, or a related role.

• Ability to manage multiple projects, deadlines, and priorities simultaneously while maintaining a high standard of work.

• Proven experience managing and fostering client relationships.

• Proven experience managing a team. 

• Experience with publishing organic social media for clients, using social media platforms, and publishing tools.

• A strong understanding of social media trends and insights.

• Ability to troubleshoot and problem-solve.

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Please complete this form to get the process started.

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Salary range: $85,000 - $100,000 CAD

 

CLOSING DATE: This posting will be open until the position is filled. 

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