Account Manager
Job Overview
As an Account Manager at PFM, you will support client relationships, embedding yourself in each client account to ensure their success. You will support client communication, fully understanding their objectives, proactively aligning PFM’s services to deliver exceptional results, and ensuring that every deliverable and interaction is handled with clarity, quality, and care. You will be responsible for participating in and supporting client meetings, facilitating the troubleshooting of challenges, supporting internal teams, and monitoring scopes—always with an eye toward building long-term trust and supporting our mission of fostering a kinder, more creative digital world.
This role requires someone who thrives on taking initiative, solving problems before they arise, and confidently monitoring and supporting the day-to-day client interactions. If you’re an experienced Account Manager who takes initiative, anticipates needs before they arise, and is excited to support the client experience from start to finish, this is the role for you.
Key Responsibilities
● Embed with each client to learn processes and build relationships.
● Serve as a supporting point of contact for clients, ensuring proactive, clear communication and building strong trust.
● Oversee project timelines, deliverables, and scope, flagging potential issues and opportunities for growth.
● Support Social Media Editors during client meetings, ensuring appropriate agendas are produced, notes and action items are collected, and timely follow-ups are sent to the client and team afterward.
● Support the troubleshooting of client platforms and tools, acting as a “go-to” for both clients and internal team members.
● Proactively review content, QA, and engagement support, stepping in to backfill social media publishing work when needed.
● Work closely with Social Media Editors, ensuring all client requests and technical questions are resolved promptly and professionally.
● Monitor for scope creep and identify opportunities to expand services.
● Support the development and delivery of Quarterly Business Reviews (QBRs), highlighting client wins, key metrics, challenges, and opportunities.
● Help build and refine documentation, including client-specific guidebooks, workflows, and best practices.
● Work with leadership to surface client concerns, risks, or red flags before they become issues.
● Be accountable for the success of each client account, collaborating with Social Media Editors and client leads to ensure consistently strong outcomes.
Experience
● Experience in account management and/or client services within an agency or digital marketing setting.
● Knowledge of enterprise social media and scheduling tools.
● Strong copywriting skills.
● Management of scopes and relevant budgets.
● Strong communication and relationship management skills.
● Familiarity and experience with social media strategy and execution.
● Ability to multi-task and stay organized while managing multiple accounts.
● The ability to interpret performance data and provide recommendations.
Work Environment
● All applicants must be currently eligible to work in Canada.
● Fully remote with the flexibility to work from anywhere in Canada.
● Collaborative and fast-paced, requiring strong teamwork and proactive problem-solving.
● A balance of strategic thinking and operational execution, ensuring both big-picture vision and day-to-day details are managed effectively.
● Regular interaction with clients, internal teams, and leadership to ensure smooth execution of campaigns and initiatives.
If you are a highly organized, client-focused professional who thrives in a fast-paced, creative environment, we would love to hear from you!
Please complete this form to get the process started.
The targeted salary for this position: $85,000 CAD
CLOSING DATE: This posting will be open until the position is filled.